Privacy Policy

Most of our services do not require any form of registration, allowing you to visit our website without telling us who you are. However some services may require you to provide us with personal data. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of our website and for us to respond to your query.

This Privacy Policy applies to The Ceramic School owned and operated websites and its subdomains ("Sites"). The Ceramic School ( The Ceramic School," "we," or "us") knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by The Ceramic School when you access the Sites and The Ceramic School Service (including through the websites of our partners), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.

1. What information do we collect?

(a) Cookies

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:
If you turn cookies off it will turn off some of the features of the site.

(b) Log File Information:

Log file information is automatically reported by your browser or mobile application each time you access our Sites. For example, when you access our Sites, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.

2. How do we process your data?

You can browse our website without accepting cookies, in which case, no personal information will be collected as you browse or website. If you register for an account on our website, you have the ability to post comments on blog posts, and post in our forums, in which case, we do collect the data you send us, such as your full name, phone number, email address, or similar.

If you accept our performance & tracking cookies then we can process your data in a variety of ways that can help you progress with pottery. The benefits of allowing cookies on our website are explained below.

Our Website:
We use Google Analytics for website tracking. All data that goes into Google Analytics is anonymized / pseudonymized. We cannot link any of your personal data to the data in Google Analytics.

We can also track which pages you visit to be used for showing you adverts for things that you might be interested in.

For example:

  • If you have purchased our Audience Academy Instagram course, then we could show Facebook Adverts to you to see if you want to attend a free live Instagram workshop.
  • If you have viewed a product and added it to your cart but not completed the purchase, we could show you adverts to remind you about completing your purchase and also offer you a special discount.

If you want to be excluded from remarketing cookies then please follow these links:

Facebook -
Google -
Bing -

Our Shop:

If you purchase a digital or physical product from our shop, then we will need to process your information to fulfill the order. We store information about which products you have purchased. If you choose to purchase a product from us, our third-party payment processors will collect your payment information (We use Stripe & PayPal to handle payments)

Physical Products:

We will need to collect your name, address & telephone number to process physical orders. These order details may be given to our payment processors, our suppliers, and to the postal service, in order to complete your order.

Digital Products:

To process digital orders, we will need a name, email address, and a username & password. This allows you to login to our website to download or access your digital product.

Our Newsletter:
Within our email provider, ActiveCampaign, we can add tags to your personal profile. This means that we can build up a list of things that you have shown interest in - by visiting our website, or by opening and clicking on emails. This helps us send you relevant emails to do with the topics that you are interested in. It also helps us know what things you have already seen, so we don't email you the same thing twice. We do this so that we can automate some system and direct marketing emails that get sent to you. ActiveCampaign is our email provider. In connection with ActiveCampaign's processing of personal data it receives from the EU ("EU Data"), ActiveCampaign adheres to the EU-U.S. Privacy Shield Framework Principles issued by the U.S. Department of Commerce (the "Principles"). For more information about the Principles, please visit the Department of Commerce's Privacy Shield website.

Website Tracking examples:

  • If you visit our contact page without contacting us, we may send you an email the next day to ask if you need help with anything.
  • If you visited our Checkout page, but did not complete your order, we might email you after 1 hour to ask if you need help with checking out.
  • If you visited one of our blog posts about building a DIY Raku Kiln, then we might email you a week later to suggest another blog post or product about Raku firing that you haven't seen yet, but might be interested in.

Interest Tagging examples:

  • If you have opened an email about hand building, and clicked on the link to view the blog post, then we could store this information about you - e.g. "Interested-in-handbuilding" would appear in your newsletter profile - so that we could send you more relevant emails in the future - in this case, to do with hand building.
  • If you download one of our PDF guides, then we can store this information about you - e.g. "Downloaded-DIY-Raku-Kiln-PDF" - this means that we know you have already seen this PDF, and we would not send you any more emails about downloading it.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to change your information, or unsubscribe from receiving future emails, you can:

  • Send us an email at
  • Follow the instructions at the bottom of each email you receive.
  • You can unsubscribe from our newsletter here:
  • You can update your newsletter information here:

Our Giveaways:

If you enter into one of our giveaways, you will receive emails about the giveaway, for example, to let you know if you have won or lost. We will not add you onto our main newsletter without your permission. You will only receive emails that are relevant to the giveaway you have entered. We will not rent, sell, or disclose your information to third parties.

3. Your Rights

There are 8 fundamental rights that you have under the GDPR, and they are:

  1. The right to be informed - We are transparent in how we are using personal data.
  2. The right of access - you have the right to know exactly what information is held about you and how it is processed.
  3. The right of rectification - you are entitled to have personal data rectified if it is inaccurate or incomplete.
  4. The right to erasure - also known as 'the right to be forgotten', you have the right to have your personal data deleted or removed without the need for a specific reason as to why you wish to discontinue.
  5. The right to restrict processing - you have the right to block or suppress processing of your personal data.
  6. The right to data portability - you have the right to retain and reuse your personal data for your own purpose.
  7. The right to object - you are entitled to object to your personal data being used. This includes, if we use your personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
  8. Rights of automated decision making and profiling - the GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them, or is based on automated processing.

You can contact us at any time to:

  • Request information that we have about you
  • Correct any information that we have about you
  • Delete information that we have about you

If you have any additional questions about our collection and storage of data, please contact us here.

4. What do we do with your personal information when you terminate your relationship with us?

  • In general, we will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request or,  if you terminate your account and your information is purged pursuant to our standard process.
  • If you unsubscribe from our newsletter, your personal information will no longer be processed, but we will keep a historical record of the emails you were sent. If you wish to delete this information, simply contact us using the contact information below.
  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

5. What we don't do with your personal information

  • We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.

6. How do we keep your personal information secure?

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information, and any other personal information entrusted to us.
  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We will notify the users via in-site notification
• Within 1 business day

7. How do we protect your personal information across borders?

While The Ceramic School is an Austrian company, we provide services to individuals and our technology processes data from users around the world. Accordingly, The Ceramic School may transmit your personal information outside of the country, state, or province in which you are located. We have signed Data Processing Agreements with the companies that help us process your data.

If you are located in the EEA or in Switzerland, and believe that your personal information has been used in a manner that is not consistent with the relevant privacy policies listed above, please contact us using the information below.

8. Control over and access to your personal information

The Ceramic School understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a customer, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit The Ceramic School's websites or use our support services, please use the forms on this page below, or contact us to make the required changes.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how The Ceramic School processes your personal data, please contact The Ceramic School by email at, or by using the forms below:

9. Data Controller

The Data Controller for The Ceramic School is:

Joshua Collinson
Höhenstraße 15,
Feldkirchen in Kärnten,

10. Control your Personal Data

Please contact us here to control your personal data.