cannot access the workshop videos

  • cannot access the workshop videos

    Posted by brenda Barron on January 2, 2022 at 7:18 pm

    @musingaboutmud can you please assist me in accessing the workshops i paid lifetime access for (November congress) when i log in to my account it says i have no workshops. I’ve reached out to ceramic school several times over the past few weeks and no reply. really want to view these informative videos. thanks in advance for your help. brenda

    Kim Ravell replied 5 months, 1 week ago 8 Members · 13 Replies
  • 13 Replies
  • Carole Epp

    Moderator
    January 3, 2022 at 5:55 pm

    Morning Brenda!

    Apologies that you haven’t heard back yet! I just had a look at your account and it shows the Congress Replays as being there. It shows that you have completed 2 out of the 50 steps of the workshop. Can you please confirm that you still haven’t been able to access it on your end? Many thanks! We’ll get it sorted : )

    • Kari Erickson

      Member
      January 22, 2022 at 4:42 pm

      Hi Carole, I have exactly the same problem as Brenda. Could you please assist me in accessing the recordings of the workshops from the November Congress?

      Thank you,

      Kari Erickson

    • thomas loeb

      Member
      March 8, 2022 at 12:27 am

      Yes, I too have questions re: access to the workshops I paid for. In particular I’m eager to view ‘Sgraffito and the Narrative Surface’. When I search this title nothing comes up. What gives?

  • Szilvia Gyorgy

    Member
    January 22, 2022 at 3:57 am

    Hi Carole, I have exactly the same problem as Brenda. Could you please assist me in accessing the recordings of the workshops? I paid the lifetime access for the November congress. I’ve reached out to Ceramic School a few times over the past few months and no reply. Thanks in advance for your help.

    Szilvia

  • Kari Erickson

    Member
    January 22, 2022 at 4:43 pm

    Hi. I’m having the same problem as you. Did you get assistance in accessing the Nov. workshop? If so, can you let me know how you are accessing these workshops?

    Thanks,

    Kari Erickson

    • Szilvia Gyorgy

      Member
      January 27, 2022 at 2:13 am

      Hi Kari,

      Yes, it just got fixed by Josh and Carole. I hope yours will be the same.

      Best,

      Szilvia

  • Carole Epp

    Moderator
    January 25, 2022 at 4:45 pm

    @kepottery@gmail.com Morning! I just had a look in the back end and the November congress is on your account. When you’re logged in on the main page go to the Courses tab. Once that page is open you will see (as in the photo attached here) All workshops and My workshops. It should be there under MY workshops. Let me know if that doesn’t work. Thanks!

  • Carole Epp

    Moderator
    January 25, 2022 at 4:50 pm

    @Szilvia Gyorgy Hello! I just had a look and you’re quite right it’s not on your account. I’m just waiting to hear back from admin to double-check the payment went through and then we’ll have you sorted and up and running! Thanks for your patience.

    • Szilvia Gyorgy

      Member
      January 27, 2022 at 2:12 am

      Hi Carole,

      Yes, thank you, it works now, yippie!!

      I very much look forward to watching them!

      Thank you very much for your help.

      Best wishes, Szilvia

      • Carole Epp

        Moderator
        February 2, 2022 at 4:40 pm

        My pleasure! Glad it’s working! Enjoy the workshops!

        • April Eveleigh

          Member
          June 13, 2022 at 3:17 pm

          Hi Carole, I paid to access the most recent Congress and I wanted to watch them all LIVE, or watch them within the 24 hour window that each was available… but most wouldn’t even show up for me. If you take a look at my account, perhaps you will see my activity, so you can see what I did manage to do and the comments I made about not being able to access a lot of them. After trying to access the content and having the same thing happen over and over, I just gave up! I was very disappointed and feel like the Congress was an entire waste of my money. Am I able to get a refund please?

  • fawn ruch

    Member
    April 22, 2022 at 1:13 am

    Yes, I am having the same problem. Did anyone find a resolution?

  • Kim Ravell

    Member
    June 14, 2022 at 4:43 am

    Hi, I am also unable to access the replays that I purchased. My name is Kim Ravell, email ravell.kim@gmail.com

    Please note, I am referring to the May Ceramics Congress.

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